Description

Ticketing Expert Laravel App is a help desk system designed for small to medium sized companies. Customers could open tickets after creating an account, and staffs can reply to the tickets.

MAJOR FEATURES OF THE SYSTEM

• 1. Department wise tickets
• 2. Private and Internal notes
• 3. Canned Responses
• 4. Import tickets from email using IMAP
• 5. Staffs to department assignment
• 6. Email notification for ticket opening and ticket reply
• 7. Multi language support
• 8. Ticket Tags
• 8. Permissions
• 9. KB and FAQs
• 10. email campaign feature
• 11. Announcements
• 12. Ticket Feedback
• 13. Advanced Staff Permissions
• 13. Convert Ticket to KB Article
• 14. Multiple Themes